6-Month Elevated Gaming Warranty
Every Elevated Gaming Retro Handheld is backed by a 6-month limited warranty from the original date of purchase.
Our warranty covers defects and functional issues that happen during normal use. If something goes wrong with your handheld, contact us and we’ll work with you to review the issue and determine the appropriate solution.
What’s Covered
The 6-month warranty may cover issues such as:
- Manufacturing defects
- Screen or display failure not caused by physical damage
- Buttons, triggers, D-pad, or joysticks that stop working properly
- Charging port or charging-related hardware problems
- Power or startup failures
- Internal hardware defects
- Abnormal battery failure
- Other functional issues that prevent the handheld from operating as intended during normal use
What’s Not Covered
The warranty does not cover problems caused by:
- Drops, impacts, cracked screens, or accidental damage
- Water, liquid, moisture, or heat damage
- Misuse, abuse, neglect, or improper storage
- Unauthorized repairs, modifications, or disassembly
- Damage caused by incompatible chargers, cables, or accessories
- Normal cosmetic wear, including scratches, scuffs, or fading
- Lost or stolen products
- Customer-installed software, firmware changes, modified operating systems, or other unauthorized software modifications
- Individual game availability, compatibility, save data, or third-party software
Normal battery capacity reduction over time is considered regular wear and is not covered unless the battery experiences an abnormal failure.
How to Make a Warranty Claim
If you need warranty support, please contact Elevated Gaming and provide:
- Your name
- Your order number or other proof of purchase
- A brief description of the issue
- Photos or video of the problem if requested
We may ask you to complete basic troubleshooting before a repair or replacement is approved.
Repairs and Replacements
If a covered defect is confirmed, Elevated Gaming may provide one of the following, depending on the issue:
- Repair of the handheld
- Replacement with the same or a comparable unit
- Another appropriate resolution
Replacement units may be new or equivalent replacement products, depending on availability.
Warranty Period
The warranty is valid for 6 months from the original date of purchase. A repair or replacement does not restart or extend the original 6-month warranty period unless required by applicable law.
Proof of Purchase
Warranty service requires reasonable proof of purchase from Elevated Gaming or an authorized Elevated Gaming sales channel, including purchases made at our events.
Consumer Rights
This warranty is provided in addition to any rights you may have under applicable consumer protection laws and does not limit rights that cannot legally be excluded.
Need Help?
If you’re having an issue with your Elevated Gaming Retro Handheld, contact us:
Call/Text: 226-567-7345
Social Media: @elevategamingco